Refund Policy

At Innerian Outfits, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help. Please read our refund policy carefully before making a purchase.

✅ Eligibility for Refund

You may be eligible for a refund if:

• The item you received is damaged, defective, or significantly different from what you ordered.
• You received the wrong product.

📅 Refund Request Window

You must notify us within 24 hours of receiving the product.
Requests made after this timeframe will not be eligible for a refund.

🔄 Refund Conditions

To qualify for a refund:

• The product must be unused and in its original packaging with all tags and labels intact.
• You must provide proof of purchase (invoice or order ID).
• You must contact our support team and get approval before returning the item.

❌ Non-Refundable Cases

We do not offer refunds for:

• Change of mind or personal dislike of the product
• Products damaged due to customer mishandling
• Requests made after 24 hours of receiving the product

💰 Refund Method & Timeline

Once approved, refunds will be processed via your original payment method or sent through bKash/Nagad.
Approved refunds will be processed within 7 to 10 working days, depending on your payment service provider.

📞 Contact Us for Refunds

If you believe your order qualifies for a refund, please reach out to our support team:

📍 Address: House: 11, Road: 07, Sector: 10, Uttara, Dhaka, Bangladesh
📱 Phone: 01756-993603
📧 Email: innerianoutfits@gmail.com